Learning Outcomes

Understanding Behaviour

The Importance of Good Behaviour

Communication and Perspective

Responding to Conflict

Communication and Behaviour - Learning Summary

In this module, we will talk about the importance of communication and dealing with difficult behaviour in the workplace. We will also look at different communication styles and how they affect conflict in the workplace. In addition to this, you will learn about different approaches to ending and resolving conflict in an organization.

Aggression in Others

Managing Emotions

Improving Workplace Relationships

Personal Development

Lesson Summary

In this module, you will learn how to be assertive and communicate your needs without aggression. We will explore different strategies for dealing with emotions that will make you feel good. You will also learn how to improve your relationships at work and set realistic personal development goals to improve your conflict management skills.

Dealing With Workplace Conflict - Course Assessment

Learn how to avoid and reduce hostility in the workplace in this free online conflict management and resolution course.

Dealing With Workplace Conflict

Conflict can reduce productivity or create a hostile work environment if left unmanaged. However, smart conflict management can use disagreement to strengthen working relationships and improve processes. This conflict management course provides the training you need to turn negative workplace encounters into opportunities for growth. We analyse the key issues that drive conflict by applying the latest scientific research to the workplace.

Course Overview

Customers Needs and In-Person Customer Service

Electronic Customer Service and Difficult Customers

In this module, you’ll be introduced to how you can provide efficient customer service and how to handle customers that are in a rage. We’ll show you who provides customer services, how to stay positive throughout the day and how to determine customers’ needs. You’ll learn about telephone communication, electronic customer service and more.

Becoming a Customer Service Executive - Course Assessment

This free online course will teach you the fundamentals of customer service and how to apply it in practical settings.

Becoming a Customer Service Executive

Do you hope to start a career in customer service or want to improve your skills in your current role? This course will teach you the basic skills and knowledge required to become a customer service executive. We'll show you how to handle difficult customers and situations, as well as how to maintain a positive and professional attitude at all times. By the end of the course, you'll be well-equipped to succeed in the customer service field.

Duolingo’s 2026 Strategy: The Road to 100 Million DAUs

Open edX Conference 2026: Program, Workshops & Registration

Miro Acquires Reforge: This Is Not an Edtech Deal

Stanford Medicine Offers Courses with Free Certificate & CME Credit

7 Best Free Haskell Courses for 2025

2025’s Online Education Shakeup Claims Another: Skillshare’s CEO Departs

Black Friday 2024: 50+ Online Learning Deals

Beginning to Program: Review of CS50 Scratch Course

Class Action: 50,000 Seek Payouts, Costing Coursera, Udemy Millions

8 Best Crochet Courses for 2025: Practical, Enriching, Creative

10 Best Free Rust Courses for 2025: Write Memory-Safe Code

Learn Something New: 100 Most Popular Courses For December

Duolingo’s Q4 2025: Record Revenue, Record Stock Drop, One Massive Buyback

A Decade of MOOCs: A Review of MOOC Stats and Trends in 2021

2U Abandons Bootcamp Business, Announces More Layoffs

70+ FutureLearn Courses with Free Certificates